Dodel

How does Dodel work?

Simple and easy! First, you will need a bag to gather your laundry and wait for our delivery-man to arrive at your door-step for collection. The delivery-man will collect your laundry and subsequently weigh it at your door. Our team will send you a delivery order states the amount of your order and your laundry will be sent to your door-step by the next day. You may complete the payment through cash, online transaction or QR code. At the end, you will receive an electronic invoice from our team.



Do I have to provide my own laundry bag?

Yes, please do get yourself a bag for your laundry. We will provide Dodel laundry bag for your clean laundry only when your bag is too small fit all the laundry before delivering. 



What are acceptable payment methods for the finished order?​

For the safety purpose during the Covid-19 pandemic, you may select for contactless payment such in online banking transactions and QR code. We nevertheless still accept cash on delivery.



Is there anything I need to keep in mind before the collection?

Just make sure that you separate those clothes which you wish to iron as it is counted by pieces.



Can I reschedule or change my order?

After you have placed an order with complete address and particular date, we will update you on when we will pick up your laundry in that particular date. Customer service will keep you inform and update about when the driver will arrive at your destination. 



Do you wash my laundry together with other people’s laundry?

No and never. Each order will be washed separately.