Please read all these terms and conditions.
As we make a legally enforceable agreement by accepting your order without further reference to you, you shall read these terms and conditions to make sure you accept all are contained and nothing that you are not happy with.
Dodel reserve the right to amend the Terms and Conditions from time to time.
Contract
These Terms and Conditions apply to any Order that we accept from you via mobile app, Whatsapp, website or any other platform.
These are the terms on which we sell Our Services to you.
By ordering any of Our Services, you agree to be bound by these Terms and Conditions.
The Terms restrict our liability to you in certain circumstances.
Interpretation
Contract
means the legal binding agreement between you and us for the supple of Our Services;
Services
refer to any services that we supply to you, of the number and description as laid down in the Order.
Item
any laundry or article collected from you in connection with the Order.
Laundry Service
refer to the wash cleaning or any Our laundry service collected from and delivered to your nominated address.
Terms
mean these Terms and Conditions as amended from time to time;
Website
means our website www.dodelmy.com on which the Services are advertised.
We/Our/Us
means Dodel MY a company enterprise registered in Malaysia.
Placing an Order
When placing an order with us, please ensure that you have checked the details of your requirement before submitting it.
We will not be liable to you for errors or omissions you make.
Each laundry item needs to be correctly identified.
If you have made a mistake, please contact us immediately so we may rectify this for you.
A contract is only formed between us once we have sent you an Order acceptance.
This online platform will include your billing information.
All Services which appear on the Application are subject to availability.
If we are unable to fulfill your order, we will notify you in writing as soon as practicable.
Changes to an Order/Cancellation
Changes can be made by contacting our Customer Service through phone call and Whatsapp 60173900249 or dodel.customerservice@gmail.com.
We may make changes to your order as an alternative to cancellation at our discretion but with your consent.
Any changes to your order will be confirmed in writing by email.
After we have collected your items if we have been affected by an event outside of our control by contacting our customer service through phone call and Whatsapp 60173900249 or dodel.customerservice@gmail.com.
You agree that once your items have been collected from you, that rights of cancellation have expired and will be lost.
We reserve the right to charge you for orders cancelled in breach of this Clause.
Customer Responsibility
You must co-operate with us in all matters relating to the Services, provide us with all information required to perform the Services.
Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
Collection Delivery
We will collect and deliver cleaned items to you at the times specified in the order acceptance. However, we do not guarantee to do so.
Any delay in our performance of collection and delivery will be informed to you as quickly as possible by messages or calls.
If you are unavailable to accept delivery of items, we will contact you to rearrange a suitable time.
When re-delivery is attempted and you are not available at the designated time, we will communicate in order to agree a mutually agreeable re-delivery time with you.
You may give us permission, in writing, to leave an item in a specified secure location without providing us with a signature of acknowledgement.
If you do so, it is at our discretion and entirely at your own risk and we will not be liable to you under any circumstances for damage, theft or loss or items delivered under this clause.
Standard of Our Services
All Our Services is conducted in line with good industry standards, reasonable skill and care.
We will not be held liable for any delay or non-performance of services where it is shown you have failed to provide us with accurate information at the time of order placement.
We cannot accept an Order that has an incomplete or inaccurate address or if you fail to accept delivery of items as specified in your Order.
We provide the services to you at our discretion and we may, with your consent, agree to provide the services regardless of the risk of damage.
Wash & Fold
Please ensure to thoroughly check all the garments for hazardous items, e.g. coins, pens, keys, etc. as we accept no responsibility for any items lost or damaged as a result of the cleaning process.
Drying Process
The load is washed at the temperature as set out in our temperature choosing service within our preferences section, then tumble dried where appropriate at a medium heat. Please note that the items are not ironed.
Where instructions not given, we wash standard degree and tumble dry at medium temperature, any shrinkage during the process is not covered for compensation.
Damaged Items
We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated, i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried.
Wash by Load
Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
Personal Information
We will keep private and confidential as to our customer's personal information.
Any personal information given is deemed for purpose of performing Our agreement.
We may communicate you by using your personal information provided to us.
We will not disclose any customer's personal information for any personal interest.
Fees & Payment Instrument
Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
The Prices will be charged to Our customer based on pricing list set out in www.dodelmy.com.
Our prices may change at any time, but price changes will not affect Orders that We have accepted prior to the increase.
Fees and Charges may include tax such as SST or any taxes are imposed by local government in Malaysia.
WE PROVIDE THE BEST WAY TO YOUR LAUNDRY NEEDS
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Operation Hours: Monday to Sunday (10:30am to 7:00pm)
Customer Service Hotline (24 hours operation)
Service Location: Klang Valley
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